Call Center in Chandigarh That Puts Your Customers First
Looking for a trusted call center in Chandigarh to handle customer queries, lead generation, or post-sales support? At Hopestone Advisory, we provide result-driven BPO and contact center services from our Mohali-based facility—just minutes from Chandigarh offering tailored call center services to businesses of all sizes..
Whether you’re a startup, an enterprise, or a government agency, our team of trained professionals ensures seamless communication, better customer satisfaction, and 24/7 availability. Our fully equipped 100-seater call center handles operations for leading brands like Paytm, Boat, Religare, and many more.
Why We’re a Preferred Call Center in Chandigarh and Mohali
With 18 years of BPO experience, our facility in Mohali gives us a strategic edge—close proximity to Chandigarh’s tech hub, a large skilled workforce, and lower overheads that translate to better value for clients.
What sets Hopestone apart:
- Modern 100-seater facility with backup systems and secure connectivity
- Experienced agents trained for voice clarity, empathy, and compliance
- Proven track record with Paytm, Boat, National Consumer Helpline, and Punjab 181
- Custom support for telecom, banking, retail, healthcare, and government
- Real-time reporting, CRM tools, and multilingual communication
We aren’t just another call center agency—we become a true extension of your business.
What We Offer: Flexible Contact Center Services
If you’re in search of a reliable contact center agency in Chandigarh tricity, Hopestone Advisory delivers flexible and user-friendly solutions tailored to your business needs. Our mission is to help you grow by enhancing every customer interaction.
We manage all your communication channels—phone calls, email processing, live chat, and social media messages—through a single, streamlined platform. Our highly trained agents communicate clearly, resolve issues swiftly, and treat every customer with genuine care. We ensure your customers always feel heard, valued, and supported.
Simple, Smart, and Scalable
Our contact center solutions are designed to support businesses of every size—from agile startups to large enterprises. No matter your scale, we have customized plans that perfectly align with your goals.
We proudly serve clients across diverse industries, including:
- Telecom
- Banking
- E-commerce
- Healthcare
- Government projects
Customer-Focused Contact Center Agency in Chandigarh
At Hopestone Advisory, we put your customers first. As a top contact center agency in Chandigarh, we focus on delivering personalized, fast, and empathetic support that builds trust and loyalty.
Our skilled team handles all customer needs—from questions to issue resolution—across multiple channels like voice, email, chat, and social media. Using advanced tools, we ensure every interaction is smooth and consistent.
Partner with us to turn your contact center into a true extension of your brand. We help you create lasting customer relationships that drive growth.
Our Services Under Call Center Solutions
Contact / Call Center Solutions
- BPO Industry and Helpdesk Solutions
- Inbound , Outbound Solutions
- Fully Integrated with ACD and Voice Logger
- Inbuilt CRM for better customer handling
- Key Customers Religare, Yatra, Paytm, etc
Voice Logging System
- Suppport on Analog, PRI, Digital and IP Lines
- Support maximum Compressions
- Automatic Recordings on silence break
- Insync for Centralized Voice Warehousing
- Key clients Religare, Delhi Metro, Police, Railways
- Integrated with manyEPABXs and IPPBX
Fax Servers
- Automated Inbound and Outbound Faxes
- Dialogic Based with supports Word, Excel, PDF
- Email integration with Outlook, Lotus
- Merge Mail and Faxes
Interactive Voice Response System
- Automatic Answering and Voice Guidance
- Used for Banks, Schools, Boards , Universities
- • Can be Integrated to existing CRM / Database
- Any no of Levels customisable IVRS
- In built Text to Speech and call recording
- Optional Voice Recognition
- Many existing applications such as Complaint Management System, Enquiry system,
- Result Announcement
- Key clients HDFC, NTPC, Bharti etc.
Telephone Billing System
- Integrated to Many PABXs / IP PBX
- All sorts of Extn, Depts with search keys
- MIS Reports for Costly calls, Custom Reports
- Over 1 Lac MIS formats and 10000 copies sold
Unified Messaging System
- Combination of Voicemail, Email and Fax Mail
- Single Mailbox in Email
- Supported Dialogic Analog Platform
- Supports up to 10000 mailboxes
Conference Bridge
- PRI And IP Based Audio Conferencing
- Inbound and Outbound with Administration
- Immediate / Scheduled Conferences with Recording
- Mute, Hold, Unhold, Adhoc Participation
- Key Clients, ONGC, Aircel, HCL etc
Voice Mail System
- Integrated to Many PBX on Analog, Digital Lines
- Supports from 50 to 10000 Mailboxes
- Specially Integrated to Hotel S/w eg Opera
- Feature Rich Auto-attendant with screening
Mobile App for Logger & Dialer
- Monitor, record, log and analyze
- Supports large range of mobile phones & OS
- Quick and Easy to use App
- Recordings Synchronisation on internet
Who We Serve
We proudly serve companies across Chandigarh, Mohali, and throughout India. Our clients come from:
- Telecom & Mobile Services
- NBFCs, Banks & Insurance Firms
- E-commerce & Online Platforms
- Hospitals & Health Services
- Government & Public Sector Projects
- Travel, Legal, and EdTech Industries
Whether it’s 50 calls a day or 5,000, our call center adapts to meet your scale and standards.
Why Businesses Outsource Call Center Services to Hopestone
Outsourcing your customer support isn’t just about cutting costs— it’s a strategic move to improve how your business communicates with its customers. At Hopestone, we offer call center services that go beyond answering calls. We become your customer experience partner, helping you create smoother workflows, improve satisfaction, and drive long-term loyalty.
Top reasons our clients outsource call center services to us:
- No recruitment, training, or infrastructure worries
- Local agents trained in Hindi, Punjabi, and English
- Flexible team size depending on project load
- Transparent pricing and daily reports
- Consistent brand experience across every call
We act as your partner, not just a service vendor. You get one point of contact, detailed analytics, and full visibility into what’s happening.
Projects We’ve Managed
We’re trusted by some of India’s leading names:
- Paytm Postpaid Collections – Payment reminders and account resolution
- Boat Lifestyle – Product support and returns
- National Consumer Helpline – Government-mandated public grievance redressal
- Punjab Women Helpline 181 – Sensitive, multilingual support
- BSNL & MTNL Helplines – Complaint management
Our team has also worked on back-office and contact center operations for Bhopal Smart City, Delhi Metro, and other high-impact platforms.
Why Hopestone Is a Trusted Call Center Service Provider
✅ 500+ Trained Professionals: Our team includes experienced tele-callers, supervisors, and quality analysts.
✅ Security & Compliance: We follow industry standards for data protection, call recording, and customer privacy.
✅ Tailored Solutions: No two businesses are alike—so we build a strategy around your operations, not ours.
✅ Competitive Pricing: Get world-class service at rates that make sense for Indian businesses.
✅ Fast Setup & Onboarding: Get started in days, not weeks, with clear process documentation and test runs.
We don’t just answer phones. We build trust, resolve issues, and represent your brand as if it were our own.
Frequently Asked Questions
What types of call center services do you offer?
As an expert call center in Chandigarh tricity, we provide inbound and outbound calling, customer support, technical helpdesk, complaint handling, and multichannel assistance via voice, email, chat, and social media.
Do you offer 24/7 customer support services?
Yes, our call center operates round the clock to ensure your customers are never left waiting—day or night.
Where is your call center located?
Our primary BPO center is based in Mohali, Punjab, with operations covering Chandigarh, Punjab, and PAN India.
Which industries do you serve?
We serve clients across telecom, fintech, e-commerce, healthcare, government services, legal, and education sectors.
Can I outsource only a part of my customer support?
Absolutely. We offer scalable and customizable plans, whether you want full-service outsourcing or support for a specific function like technical queries or complaint resolution.
Is multilingual support available at your call center?
Yes. Our agents are trained in multiple regional and national languages to support a diverse customer base across India.
What technology does your call center use?
We utilize the latest CRM tools, voice logging systems, automated IVRS, conference bridges, and call monitoring tools to ensure quality and compliance.
How do you ensure data security and confidentiality?
Data privacy is a top priority. We follow strict compliance protocols, NDAs, encrypted systems, and secure access control across all touchpoints.
Can I track the performance of your agents or campaigns?
Yes. We provide real-time reporting, call recordings, KPIs, and dashboard access so you stay fully informed and in control.
