Make a customer,
not a sale.
Hopestone ensures customer satisfaction with post-sales support. Their 100-seater call center in Mohali handles Paytm Postpaid Collection. The Hamirpur branch offers email support for inquiries related to accounts and KYC.
Hopestone has executed government projects, including the National Consumer Helpline and Bhopal Smart City. They manage helplines like Punjab 181 Women Helpline and complaint systems for BSNL and MTNL.
Honesty and Integrity
We believe in honesty in our relationships with our employees and our customers
Safety and Environmental
We believe in a collaborative atmosphere of constant improvement
💯 Customer Satisfaction
We strive for excellence and generating greater value are key elements for our company
Employee Excellence
We support our employees growth. We treat our people with dignity and respect
Organizational Excellence
Our company is driven by performance and we strive for excellence in all areas
Our Services Under Call centre solutions
Contact / Call Center Solutions
- BPO Industry and Helpdesk Solutions
- Inbound , Outbound Solutions
- Fully Integrated with ACD and Voice Logger
- Inbuilt CRM for better customer handling
- Key Customers Religare, Yatra, Paytm, etc
Voice Logging System
- Suppport on Analog, PRI, Digital and IP Lines
- Support maximum Compressions
- Automatic Recordings on silence break
- Insync for Centralized Voice Warehousing
- Key clients Religare, Delhi Metro, Police, Railways
- Integrated with manyEPABXs and IPPBX
Fax Servers
- Automated Inbound and Outbound Faxes
- Dialogic Based with supports Word, Excel, PDF
- Email integration with Outlook, Lotus
- Merge Mail and Faxes
Interactive Voice Response System
- Automatic Answering and Voice Guidance
- Used for Banks, Schools, Boards , Universities
- • Can be Integrated to existing CRM / Database
- Any no of Levels customisable IVRS
- In built Text to Speech and call recording
- Optional Voice Recognition
- Many existing applications such as Complaint Management System, Enquiry system,
- Result Announcement
- Key clients HDFC, NTPC, Bharti etc.
Telephone Billing System
- Integrated to Many PABXs / IP PBX
- All sorts of Extn, Depts with search keys
- MIS Reports for Costly calls, Custom Reports
- Over 1 Lac MIS formats and 10000 copies sold
Unified Messaging System
- Combination of Voicemail, Email and Fax Mail
- Single Mailbox in Email
- Supported Dialogic Analog Platform
- Supports up to 10000 mailboxes
Conference Bridge
- PRI And IP Based Audio Conferencing
- Inbound and Outbound with Administration
- Immediate / Scheduled Conferences with Recording
- Mute, Hold, Unhold, Adhoc Participation
- Key Clients, ONGC, Aircel, HCL etc
Voice Mail System
- Integrated to Many PBX on Analog, Digital Lines
- Supports from 50 to 10000 Mailboxes
- Specially Integrated to Hotel S/w eg Opera
- Feature Rich Auto-attendant with screening
Mobile App for Logger & Dialer
- Monitor, record, log and analyze
- Supports large range of mobile phones & OS
- Quick and Easy to use App
- Recordings Synchronisation on internet